Case Study - Brandon Hire

 

BACKGROUND

Brandon Hire is one of the UK's leading national hirers of tools and equipment, with over 170 branches nationwide and 900 employees. Brandon Hire Technical Support Manager Neal Dennis has dealt with the Seddons Plant & Engineers branch at Fenton, Stoke, for almost 10 years, relying upon the workshop to repair and maintain Brandon Hire's fleet of Micro Excavators up to 1.5 tonne and Dumpers up to 1 tonne. The mechanical workings of the machines are inspected and replaced with new parts if required such as Bushes, Engine Parts, Hydraulics, Pins, Tracks and the Transmission.

SOLUTION

"All in all, I have dealt with Seddons Plant & Engineers for some 30 years now, whilst at Brandon Hire and previously when I was at Hewden. I have used Seddons Plant across the board - for purchasing tools and equipment, replacement parts and for the repair and maintenance of machines."I have an excellent relationship with the Workshop Manager at the Fenton branch and use the workshop service for the repair and maintenance of Diggers and Dumpers. We outsource the repair of our plant equipment to Seddons Plant & Engineers because we don't have the capability or skills set to undertake major repairs ourselves. We don't have Fitters in every Brandon Hire depot, so it makes sense to send the equipment away for repair.


"We receive an excellent service from Seddons Plant & Engineers and I know they have the facilities, the people and the time to carry out the repairs that we need. The workshop staff are extremely knowledgeable and nothing is too much trouble. The prices are very reasonable and the service enables us as a company to get the equipment back out on hire as efficiently as possible. The turnaround is also excellent - I know that if I ring them up, I'll have the equipment repaired and back up and running again within a week. Over the years, Seddons has repaired literally hundreds of machines for me and I look forward to continuing to work with them,"

Neal Dennis, Technical Support Manager, Brandon Hire